The Customer Rules

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The Customer Rules

The Customer Rules
By:"Lee Cockerell"
Published on 2013-03-05 by Crown Business

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself \

This Book was ranked 12 by Google Books for keyword walt disney 101 greatest business lessons inspiration and quotes from walt disney entrepreneurship inspirational.

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